having an issue today with my xc540 and xr640 i have printed and laminated a few sheets of decals and i keep getting the "can't find crop marks" message. i got it on both machines and i tried switching the sheets on the machines. i did a manual cleaning tried to see if any dust or something was causing the issue.  any ideas on fixing this issue?

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Comment by irving donaldson on March 21, 2013 at 5:19pm

The issue is not cleaning, it is an alignment issue. 

Two things in crop cutting, never center sheet, and leave enough on the end for the rear sensor.  With those taken care of (also sheet cut before printing to have a fresh edge), You should place the media back in with the crop marks just on the sheet cut line. The machine will make a few attempts to read it from there. It might take a few tries at first, but then it will be second nature.

Comment by Steven Jackson - Admin on March 21, 2013 at 5:06pm

Pete - please post questions in the forum section. The blog posts do not get seen as much and you will get a better response via the forum

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