Colorip 2.2 Cutting off my letters

I just purchased a used SP-300. It came with a program called Colorip. I figured out most of it but am stumped at one thing. When trying to cut vinyl it keeps cutting off the last letter and cutting a line through the first one. I have loaded a 24" roll of black vinyl. In set up it shows the size of the letters is 21.4. on the printer the width of the vinyl is 23.2. That seems like it should fit fine, but it keeps cutting off the end of the last letter. If you click on Print Queue, Layout, View Image, It shows that it is going to cut it off. Is there a way to adjust it? It is also cutting a line vertically about 8" in, cutting right through my letters.

I am using illustrator, saved as .eps

in advance, thanks again!