Priscilla Grant's Page

"OK folks, VersaWorks is operating.  In short, the problem appears to have been my antivirus software (Avira).  I turned off the antivirus program and ran Online Update, as Priscilla suggested, and then followed Steven's…"

"The worst you would have to do is to initialize the program as Irv outlined above. That will reset the program to base defualts"

"John, I got the number off the printer."

"The only information that I can enter in the Printer Settings window is the IP Address, which I did.  The only option after that is to click on the Verify button, which prompted the error message that I described. Is it possible…"

"Try the manual updater (manualupdater.exe) in the program's file folder?  It might find another update.  May have the same kind of issue happening that I had..."

"Dennis did you get it from the printer? it's not the same one your router uses, if you run thru one, that's internal you need external IP address."

"Dennis - it may be seeing another device in the system - make sure you are adding a new device and then once you have the IP address in - click verify. It should work that way."

"To expand a bit on what Ruth Ann and Irv were talking about make sure your windows machine is making restore points, most times you have to set that up yourself, and once in awhile check it just to be safe. Windows 7 users click on that little flag…"

"I entered the 12-digit IP address from my printer and clicked Verify and got the following error message "Cannot find information for the device selected.  Please make sure the software supports this device.""

"No Problem with that - it saves a lot of hassle - as Steve just mentioned - it makes your VW like vanilla or removes the sticking points. The new issue will be to reestablish your IP address (especially if that was the area giving issues) and you…"

"Dennis - you will need to input the ip address of the versacamm manually. It can be found in the network area of the menu on the machine."

"Hey Irv, I updated VersaWorks this morning and it would not run.  So, I tried initializing as suggested above.  VersaWorks did open and gave me a Printer Setting Screen. Under Printer List, I clicked on Auto Select (with my VersaCamm…"

"...another thing (just for any future folks that run into this or a similar issue) that can be done (especially if things have gone awry and you have that urgent project to print) is to roll back to a system restore point prior to the time you…"

"Remember those steps above - it is the manual way to resync VW - helps when it is lost in the woods. Happy Camming!"

"Thanks for the response, Irv!  I ended up going into the program's folder and doing the "Manual Updater" to which it found another application update.  It seemed to have done the trick.  No idea what may have caused the…"

"Hello Priscilla somehow your program lost its way. Try this: Start Menu All Programs Roland Versaworks Initialize Program Then start it"