Misty Denny
  • Female
  • Box Elder, MT
  • United States
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Misty Denny's Discussions

Roland BN-20 Ink Cartridge Error

Started this discussion. Last reply by irving donaldson Jan 13. 9 Replies

Anyone know why I would get an ink cartridge error on all five of my cartridges? They are all the way in. Not sure what else to try. It’s a brand new setup.

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irving donaldson replied to Misty Denny's discussion Roland BN-20 Ink Cartridge Error
"Excellent - Happy CAMMing!"
Jan 13
Misty Denny replied to Misty Denny's discussion Roland BN-20 Ink Cartridge Error
"Yes.. got through to tech support and they changed the settings for me"
Jan 13
irving donaldson replied to Misty Denny's discussion Roland BN-20 Ink Cartridge Error
"Were you able to get it sorted out?"
Jan 13
Misty Denny replied to Misty Denny's discussion Roland BN-20 Ink Cartridge Error
"I sure appreciate your assistance. I did leave an email for support yesterday. My cartridges say ecosolve max and es3 on the side .. I didn’t get a sticker or any documentation stating what kind of ink I had otherwise I would have been able to…"
Jan 12
irving donaldson replied to Misty Denny's discussion Roland BN-20 Ink Cartridge Error
"So am I correct you have Max2 and not Max3? I made that mistake when they starting selling machines for both markets in the states.  You will have to contact your seller for it needs to be done from the Service App, which is a Technician Tool."
Jan 12
Misty Denny replied to Misty Denny's discussion Roland BN-20 Ink Cartridge Error
"How do I change it? I’ve uninstalled and reinstalled twice trying to get an option to select the right inks but it will not let me."
Jan 12
irving donaldson replied to Misty Denny's discussion Roland BN-20 Ink Cartridge Error
"I am the one that approved you for this forum aren't you from Montana? Where did you get your printer from? Does your ink actually say Eco-sol3? That is the issue.  Eco-3 is used in Europe and you are not. The machine should be looking for…"
Jan 12
Misty Denny replied to Misty Denny's discussion Roland BN-20 Ink Cartridge Error
"Yes it’s a brand new printer and install.. followed the guides and videos..the cleaning went well and everything went accordingly.. once it asked me to load the ink cartridges I did and that’s what pops up .. a win utility window with…"
Jan 11
irving donaldson replied to Misty Denny's discussion Roland BN-20 Ink Cartridge Error
"When you say brand new setup - meaning new machine Are all of your inks - OEM? Did you set your own machine up and follow the instructions according to the manual? Are you running the utility as an administrator? Have your restarted your computer…"
Jan 11
Misty Denny posted a discussion

Roland BN-20 Ink Cartridge Error

Anyone know why I would get an ink cartridge error on all five of my cartridges? They are all the way in. Not sure what else to try. It’s a brand new setup.
Jan 11
Misty Denny is now a member of MyVersacamm.com
Jan 11

Profile Information

Hometown: Please include City & State
Box Elder, MT
Core Business
Embroidery, T-shirt Shop, Graphic Designer, Just Starting
Your Position
Owner
Website:
http://mypaisleypals.com
Type of Printer/Cutter if owned:
Roland Versacamm BN-20
Type of Heat Press if owned:
Heat Press Nation 5 in 1

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