Mike Bertrand
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  • Newbury Park, CA
  • United States
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Mike Bertrand's Discussions

BN-20 Print Head Problems

Started this discussion. Last reply by Mike Bertrand May 15. 14 Replies

The right channel for Yellow stopped working after some medium, normal, and a powerful cleaning. In the 2nd picture you can see I am getting some Cyan lines on an all-yellow test image. On some of my…Continue

Need Print Head Chassis Cover Part # for BN-20

Started this discussion. Last reply by Mike Bertrand Jan 3. 2 Replies

The black plastic cover for the printhead chassis on my BN-20 is cracked badly. What is the part number to replace it?Pro Tip: Do not use the cleaning solution to clean this item - it dries up the…Continue

BN-20 Yellow Channel vanishes after cleaning

Started this discussion. Last reply by Mike Bertrand Apr 2, 2019. 6 Replies

I had a few blocked nozzles, so I did a cleaning. Also had to do the weekly shaking of the ink cartridges. Next nozzle test immediately after shows 1 yellow channel missing.Top test is the 2nd one.…Continue

Where to source media materials for UV Flatbed printing

Started Jan 3, 2019 0 Replies

Hello,I am going to be expanding our printers with a UV LEF-300 (I currently have a BN-20)Are there any recommendations on where to buy media - like blanks for metal, plastic, or wood signage,…Continue

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Latest Activity

Mike Bertrand replied to Luis Pizano-Bermudez's discussion Black Nozzle Problem!
"I'm a novice BN-20 user of 3 years. Those appear to be black nozzle deflections. I'm told it can be from a head strike(s) or nozzle blockages, possibly old ink. Mine had the same problem but worse. I tried several head soaks to free…"
Thursday
Mike Bertrand replied to Mike Bertrand's discussion BN-20 Print Head Problems
"UPDATE: I determined the head was permanently toast. I had it replaced 2 weeks ago and my prints are once again fantastic. The head was just a baby. Attached is my PEC or PECKS report showing only 139mm shots, which seems low compared to the life…"
May 15
Mike Bertrand replied to Mike Bertrand's discussion BN-20 Print Head Problems
"Update: I did 2 head soaks and I was only able to bring back about 4 nozzles. I had to do a handful of powerful and medium cleanings to bring back a magenta and yellow channel. And once those came back, many of my deflecting black nozzles stopped…"
Apr 20
Mike Bertrand replied to Karen G's discussion Roland BN-20 Black head clogged
"Did the head soak help at all? I'm in a similar situation."
Apr 17
Mike Bertrand replied to Mike Bertrand's discussion BN-20 Print Head Problems
"Here's an older test print and one from this morning. Yellow is coming back. Black deflection even worse than a year ago. Hoping a head soak does the trick.Yes it appears a vinyl jam may have damaged a few channels in the middle of the head a…"
Apr 8
Butch replied to Mike Bertrand's discussion BN-20 Print Head Problems
"Your black shows missing nozzles and deflections causing the overspray. A new top will  correct some the issues with the black. Your ink should not be expired but you can check the date on the cart. I have a yellow cart with 5-2018 date and no…"
Apr 8
Mike Bertrand replied to Mike Bertrand's discussion BN-20 Print Head Problems
"I ordered a captop today, not sure when it will arrive. I've continued printing and I finally got the Yellow Channel on the right to appear. Not all nozzles are firing, but its about 70%. This leaves me with the black overspray. I wonder if it…"
Apr 8
Butch replied to Mike Bertrand's discussion BN-20 Print Head Problems
"It is only the inks mixing together. That's why I suggest doing the soak before replacing captop."
Apr 7
Mike Bertrand replied to Mike Bertrand's discussion BN-20 Print Head Problems
"When I soak the head, does it matter that the captop becomes a purplish swirl of all the colors mixed? Do I have to worry about some ink color contamination within the nozzles?"
Apr 7
Mike Bertrand replied to Mike Bertrand's discussion BN-20 Print Head Problems
"Thank you!"
Apr 7
Butch replied to Mike Bertrand's discussion BN-20 Print Head Problems
"Clamp off the drain line, fill the cap with cleaning solution, soak for 48 hours, do a medium clean after, then nozzle test. If test is good replace top. If not do a couple more mediums and recheck. "
Apr 7
Mike Bertrand replied to Mike Bertrand's discussion BN-20 Print Head Problems
"Thanks - any suggestions on how to do the head soak - how long - etc?"
Apr 7
Butch replied to Mike Bertrand's discussion BN-20 Print Head Problems
"That would be my suggestion. It is better to do the head soak with the old top just before replacing. That way you can start fresh and not have to worry about contaminating the new."
Apr 7
Mike Bertrand replied to Mike Bertrand's discussion BN-20 Print Head Problems
"It is about a year old. I was thinking of replacing it - and giving the head a good soak after the new captop is installed."
Apr 7
Butch replied to Mike Bertrand's discussion BN-20 Print Head Problems
"My first question to you would be how old is your captop?"
Apr 7
Mike Bertrand replied to Mike Bertrand's discussion BN-20 Print Head Problems
"Also here are pictures of Black and Cyan over spray happening on the left side of the printer / paper."
Apr 7

Profile Information

Hometown: Please include City & State
Newbury Park
Core Business
Just Starting, Manufacturer, Other
Your Position
Owner
Type of Printer/Cutter if owned:
BN-20

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