Upon completing a print job. The carrier returns to the cap tops.. As it approaches the cap top station there is what sounds like a "clunking" or "popping" noise. After this noise the printer will show an error code for the scan motor. When this happens I am no longer able to go back and cut the printed piece. The error code is not happening every time just periodically. Any advice where to start would be greatly appreciated!!!
Sounds like the scan motor, gear, belt, or pulleys are bad.