Why does this keep happening? Material not feeding through straight

Can anyone tell me why this keeps happening?  My local tech has replaced both pinch roller assemblies, but this happens every time....Obviously the material does not start out positioned this way, but by the end of the cut or print/cut, this is what it looks like, completely skewed to one side...any ideas on what might be causing this?  I told the tech exactly what was happening and he said that replacing the cracked pinch roller assembly would fix it, but it did not apparently. 

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