I just sold my BN20 and the person is trying to connect VersaWorks to the printer, but when he clicks the Port under Printer Settings, it doesn’t find the printer.

Windows sees the printer and can print a test page, but no joy in VersaWorks.

Any ideas? I am trying to help out the guy as much as I can.

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Ok first load the utility

Once you are connected to the utility, then try VW

Also in VW you have to ensure you are connecting through USB not tcp/ip

Lastly, right click the VW and Utility and run as Admin.

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