A Digital Printing Network

VersaWorks - in Japanese???

I just opened VersaWorks to run a job and all of the menus are in Japanese, which I cannot read. Anyone else have this happen to them?

I've rebooted PC, with no luck.

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Permalink Reply by irving donaldson on February 23, 2011 at 6:49pm

Some how your machine reset itself. Turn it off with the sub-power button -front power switch. Hold the menu button while you turn it on. You will no be able to select your language, measurement scale and tempertuare reading.

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Permalink Reply by John Morgan on February 23, 2011 at 7:26pm

This is a software issue. VersaWorks does not open completely, is in Japanese and crashes when I select a menu item.

I have reloaded the software to "repair", but that did not fix the problem.

Tried to initialize, but that changed it back to Japanese after I reloaded the software...

Irv, I did try the machine setting you mentioned, but had no effect on the software.

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Permalink Reply by Butch on February 23, 2011 at 7:48pm

If it is a software issue it is best to remove the program including the folder. Reinstall, make sure the download all languages block is not selected in update preferences . This should clear any languages but english from the program. If you do not remove the program and just repair the language is still embedded in the program expecially if Japanese has been selected by mistake in the program preferences.

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Permalink Reply by irving donaldson on February 23, 2011 at 8:10pm

Ok John I thought you were talking machine. Do as Butch stated? After you completely remove, then do the reinstall. Before you start it also load the latest update. You should be up top 4.11.2. If you do not have it PM me with an email address so I can send it to you.

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Permalink Reply by John Morgan on February 23, 2011 at 9:27pm

I'll give the uninstall a try. Thanks guys!

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Permalink Reply by John Morgan on February 23, 2011 at 10:26pm

Irving & Butch - Thank you.

I uninstalled, deleted the folder, reinstalled, updated to current version and it is back up and running.

Thank you for your help tonight. My daughter's girl scout troup will appreciate the shamrock decals I was trying to print for their meeting tomorrow! I'm glad it happend tonight and not on a job I was going to get paid for!

Thanks again,

John

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Permalink Reply by irving donaldson on February 23, 2011 at 10:34pm

Excellent - all repairs were successfully made. Mr. Hasuki relayed through me that he is sorry for any inconvenience. We do our share to ensure the girl scout cookies can get through.