which printer do you have?
300V. I have not plugged in the printer yet. I got a new computer and my dealer sent me the file digitally.
Your dealer should have told you that it will not load unless it recognizes a model with an 'i', BN20, or a true vis machine. The printhead cannot work with that model printer. So you need to talk back to them!
OK Thanks. I need them to send me the older version of VW then.
Is there somewhere that I can download an older version?
No it is free no longer needs a dongle as your version for your machine would have. Your dealer should be able to get you a copy digitally or a disc. I would say that all digital copies do not download properly so it is better download all and then install.