Once you get ink, post a nozzle test
May just be air in the lines
Go into VW and the printer tab - take a picture of the ink there
One day shipping will not destroy a head that was pumped up
Seeing those results usually means the head is shot
So you may need to remove covers to see if ink (somehow) spilled on the right side (boards/cables)
Is that eco solvent media you printed on?
Might need to check the fuse on the motherboard
When not using eco solvent - the ink does not bite into the media - thus ur results
Unfortunately at this point I have no advice to offer you. I see double printing so I do not know if you are causing that to save media or if the machine is doing it. It maybe as simple as air in the lines or head issues. My recommendation is to get a tech or someone with knowledge about these printers on sight. You do not want to damage the machine in trying to learn it.
OK that I can help with, although a very bad picture.
Your issue is that the cap is not sealing the head, why - you just revealed what I cannot see. The top you brought (not from Roland) came with 3 nipples on the underside. Two go to the pump and the third is capped. Look at your old cap and remove the cap and put in on the same nipple position on your new cap. Once done that should seal your top. The good thing the only thing wasted was time. In service mode do a choke clean and that should remove the rest of the air, if you cannot get to it - about 2 powerful cleans should work.