A Digital Printing Network
Getting a technician to come out and look at our VS-540 is seemingly difficult in the area we are located.
If we cannot get support for our machine from Roland, nor the company we purchased from to get our machine serviced in a reasonable time frame (within two weeks) we will have lost yet another sale and we will be forced to close our business after 16 years and sell our VersaCAMM VS-540 along with other equipment.
It has hardly been used and is still under warranty until Nov. 2012. Well maintained (from our side of things).
Any idea what the resale value of a used VS-540 with white & metallic inks would go for?
You know Dennis it is funny that you mentioned Imprintables. I am very impressed by Imprintables!
I came across some of Imprintables blogs years ago and THEY are number one reason that I was impressed with the VersaCAMM and convinced everyone here that print/cut should be something we should add to our business.
We wanted to buy from Imprintables but we were told that in Canada we had to buy from a Canadian dealer. It took us 6 months from when we wanted a machine to actual purchase one (after attending trade shows and making numerous phone calls and emails).
We've had better service from US companies than Canadian ones. We've discovered they actually want to sell and provide great service. Often it is cheaper even with extra duty fees and taxes.
I still do need to find a SELLING PRICE for our machine since I am losing faith with getting our machine serviced in time.
Where could I look for this?
Any suggestions of someone who buys second hand machines?
Good news everyone!
Just spoke to yet another person at Roland since no one has called me back since my last call on Monday.
This time the tech tried calling several people until he finally got approval. I like when people don't give up ;-)
Looks like we FINALLY have approval to get the machine serviced by Irv!
We might not have to sell our machine and give up after all...
Thanks to everyone here for the great support! This site is an invaluable resource.