It appears that we need a new head that prints black on our SP540i. Yes?
I contacted Roland to buy a new head was told that "Replacing the print head is a service-level operation requiring a certified technician." Therefore, it does not sell print heads directly to owners.
What options do I have?
Posted the same a few posts ago.
I am currently in Paris, and returning over the weekend. I can do the repair but do have a SG and BN head job already in the queue. You can order the head from the mother company and confer with our buddy, but looking at the photo it seems possibly both heads. The black side of head one always looks that way first. However, the magenta and yellow is also suffering from a head strike. You can see several nozzles from both columns pushing left - so the strike was when the head was returning home. You can also visibly see where the nozzle pattern gets light, those will not return and will shift your colors. That had will come with a 90day warranty and they can quote you a price for parts and labor.
Non-Certified heads are sold by DigiPrint and Sign In China - but those are sold at buyers beware and will save you about 600 but then if something goes wrong it is on you.
Consider your options, I will contact you upon my return.
Enjoy your stay in Paris. I look forward to hearing from you upon your return.