It appears that we need a new head that prints black on our SP540i. Yes?

I contacted Roland to buy a new head was told that "Replacing the print head is a service-level operation requiring a certified technician." Therefore, it does not sell print heads directly to owners.

What options do I have?

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For those of you who may be following this thread, Irv replaced the head the prints black and our SP540i is printing like new. Well done Irv.

LOL Dennis, thanks for being a gracious host/client! Glad to hear you had hours of endless printing with satisfaction after.

When the printer is running, I'm making money. Thank you, thank you, thank you.

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