When you say brand new setup - meaning new machine
Are all of your inks - OEM?
Did you set your own machine up and follow the instructions according to the manual?
Are you running the utility as an administrator?
Have your restarted your computer and the printer?
I am the one that approved you for this forum aren't you from Montana? Where did you get your printer from?
Does your ink actually say Eco-sol3? That is the issue.
Eco-3 is used in Europe and you are not. The machine should be looking for the Max2.
So am I correct you have Max2 and not Max3?
I made that mistake when they starting selling machines for both markets in the states.
You will have to contact your seller for it needs to be done from the Service App, which is a Technician Tool.
Were you able to get it sorted out?
Excellent - Happy CAMMing!