I dont need to remove it. I will use the longer clamps next time, it is a new banner roll also. I just keep telling myself small steps small steps, learn as you go.
Michele, the exact same thing happens to me when I don't roll out some of the material first. For some reason my vs 300 is happiest when it's not pulling from the roll directly. Banners are not quite as bad because it's not cutting, but if I forget to pull out enough material before I start then those marks happen and worse cut lines become way off. I know others have no problem with this but mine definitely is finicky! It's almost like the rollers need some lube or something. Anyways, good luck!!!
All ya have to do is turn the heat down, i have the print on 104 and dryer on 90 and it fixed my problem.
Also make sure the banner roll has some slack drawn out so it's not pulling hard on the roll.
Don't forget banner material is traveling in one direction - so use as many rollers you have and follow all of the other directions. Banners have a tendency to gather if pinch rollers are not holding it down.