I am having an issue installing my upgate of CorelDraw X5. Right after I enter my serial number and the program attempts to install I get the error message...


The feature you are trying to use is on a network that is unavailable

C\ProgramFiles\Corel\CorelDraw Graphics Suite X5\setup\cgs15\Setup.msi

Is not a valid installation package for the product CorelDraw Graphics Suite X5. Try to find the installation package 'setup.msi' in a folder from which you can install CorelDraw Graphics Suite X5.


Has anyone else experienced a similar issue. If so how did you resolve it? 


Thanks in advance for anyone who can help me solve this issue


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I am using Windows XP. Have tried calling Corel, they are out until the 3rd of Jan. Was hoping to possibly resolve before then.

Dawn I vaguely...........very, very vaguely remember this issue coming up with X3.

Unfortunately I can't remember what happened or what the solution was.

I believe the msi file had something to do with Microsoft coupled with it's automatic updates........but don't take that information for fact.


Let me flip through some of my old help files and see if I can come up with something more substantial for you.




Dawn, I've been sifting through 100's and 100's of messages for you.

One of the problems is that most folks with X5 are using Windows 7 or at least Vista.

All the msi references I've come across are in relation to X3

From what I can see, newer OS handle the installer differently.....so the issue isn't coming up.


A few questions?

Are you upgrading from a previous version of Corel? Or are you just trying to install a SP?

Do you happen to have Windows Media Center set up on the same computer?




You are actually missing the Microsoft file .msi not the Corel file. Go to Microsoft search for msi download for XP. Follow download instuctions you should be good to go.

Sometimes when a virus invades your machine it will attach itself to this file. Your virus software will then remove the file thinking it is the virus. 
Butch, you're 100% right. I found a bunch of posts addressing that very same subject.
I also found a good amount complaining about Windows installing something "odd" with one of it's automatic updates. There's a fix on the MS site somewhere???? for folks that were adversely effected.

I don't know for sure, but am I correct in assuming that the installer in Windows 7 is a totally revamped system? I'm curious because I really can't find any reference to this issue in connection with the newer operating systems.


We hope it was resolved in 7. Just upgraded with no problems. The problem with 7 is, if you don't specify notification when updates are availiable you will update and download everything that Microsoft wants you to have. Computer did an update without my knowledge, downloaded a chipset update and my machine wouldn't boot. Had to do a restore. Glad I do restore points.

Thank –you to everyone who took an interest to try and help me resolve my installation issue. I now have CorelDRAW X5 successfully installed!


I ended taking my issue to my computer guy when I read the suggestions to check for a missing Microsoft file .msi 


An .msi is a type of installer for Windows. This is an area I was not sure how to resolve so I called my computer guy to help me figure out how to fix this.


What actually ended up causing my issue was a corrupted file that was copied to my computer when I first attempted to install. (Could have been because of my anti-virus?!)


What was explained to me is that when software goes to install it copies files to the registry. Since mine ended up having a corrupted file installed it continually presented me with the same issue time and time again.


To resolve my registry issue we had to wipe all previously installed files for CorfelDRAW X5 from my registry.


We used an article at this link http://www.pchell.com/support/missingmsifiles.shtml

to figure the solution to my issue. And while this article is not specific to CorelDRAW it does address the issue I was having. Note: There is a broken link at the bottom for the Windows Installer Cleanup Utility that we used to fix my issue. You can search Google and find other avenues to download the Clean-up Utility.


I am including my computer guy’s contact info for anyone who feels that certain issues extend beyond their comfort or knowledge base. I have found him to be a very trustworthy person.

Bill Follansbee, Brimstone PC, 978-433-3300, www.BrimstonePC.com bfollansbee@brimstonepc.com


Thank you again to all who have responded to my issue. I do value the community of support that we can provide each other.

Glad you got it working Dawn.

I saw your post on Tom's Wilcom forum so I know you've been battling this for awhile.




The only added information I can provide is for folks using Vista or Windows 7..............Corel warns against using that CleanUp utility on one of their support pages I was browsing through for you yesterday.

Not sure why, but they have it all written in BOLD, RED letters.

I guess it's just for older OS systems like XP.



I appreciate the update concerning Vista or Windows 7 and Corel.

I wouldn't want to cause any issues for anyone! Have had plenty myself.

I guess having someone who can steer you in the right direction is important. Glad I can count on on my online forum communities and my computer guy.

Glad you got it resolved. All is well when you don't have to "USE A BIGGER HAMMER"
Nice fix and thank you for following up with us! There are a lot of times when we try to help someone out and never end up finding out what the solution finally was. Great work to all!

I had a problem trying to install CorelDRAW X5 on a computer with Windows 7.  CorelDRAW X4 was already installed.  Tech support for Corel suggested that I manually remove all CorelDRAW files, not uninstall them, before trying to re-install CorelDRAW X5.  Manually removing the files is a bit more involved.  You can view the steps for manually removing CorelDRAW at http://corel.custhelp.com/app/answers/detail/a_id/764393


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