I have a TruVIS VG-640 and my tech had to recalibrate my machine yesterday when I was out of the office because the calibration settings were way off after my machine was moved downstairs to my new office (I had to slam my settings to -5.0 and the grey boxes from the calibration test were still not touching). We had to use a telehandler to remove the printer from the second floor fire escape to get downstairs so it might have been a bit bumpy. Today, I'm trying to print on 63" canvas and when i click the "Get Media Width" button, its cutting the width down to 31.84". The Printer's display says 61", when I first load a file in Versaworx Dual and click on settings, it shows as 62", but then when I click "Get Media Width" it cuts it down to 31.84". I reset the printer and versaworks, readjusted the pinch rollers, reset the load media (where the print heads go down and back to get the media width) and no change. I contacted my tech and he said that everything was perfect and he had no problems on his laptop and the only help he provided was to uninstall/reinstall versaworks dual, then update the firmware on the printer. Anyone have any ideas as to what could be going on?
Nevermind guys! Figured it out, the network settings in the printer's menu were reset somehow so the printer was not connected to my computer/Versaworks Dual!
Leave your dual, but look into upgrading to VW6X
Your dealer should beable to set you straight on that. There was a program for dealers to upgrade their dual users.
Thanks! I didn't realize there was a newer ripping software, I'll check it out!