New BN 20 (used) having trouble setting up the software in Windows 10. 

I think i have the correct driver downloaded from versacamm but my…

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Sorry it is Tami with one M - Folks do not see blogs easily. So I reposted it here for you. With your printer connected - go to the www.rolanddga.com site and under support look for the driver. You will need your serial number and it will give you the proper driver for your Bn20. 

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